Introduction

These terms and conditions, together with the documents referred to below (the "Terms"), apply to the use of the present website nova-casino.com (the "Website") and the services related to or connected with it (collectively, the "Service").

You should read these Terms carefully, as they contain important information about your rights and obligations relating to your use of the Website and form a binding legal agreement between you, our customer (the "Customer"), and us. By using this Website and/or accessing the Service, whether you are a guest or a registered user with an account (an "Account"), you agree to be bound by these Terms together with any amendments that may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by WinnerSoft Technology Ltd., a limited liability company registered in the British Virgin Islands under registration number 2155143, with its registered office at 1st Floor, Columbus Centre, PO Box 2283, Road Town, Tortola VG 1110, British Virgin Islands (the "Company"), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

General provisions

We reserve the right to review and amend the Terms (including any documents mentioned and linked below) at any time. You should visit this page periodically to review the Terms. Amendments will be binding and take effect immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website after such publication will constitute your agreement to be bound by the Terms as amended. Any bets not settled before the amended Terms take effect will be governed by the previously existing Terms.

Your obligations

You acknowledge that, each time you access the Website and use the Service:

• You are 18 years of age or older, or have reached the age at which gambling or gaming activity is permitted by the law or jurisdiction that applies to you. We reserve the right to request documents confirming your age at any time.

• You have legal capacity and are able to enter into a binding legal agreement with us. You must not access the Website or use the Service if you do not have legal capacity.

• You are a resident of a jurisdiction that permits gambling. You are not a resident of any country in which access to online gambling by its residents, or by any person in that country, is prohibited. You are solely responsible for ensuring that your use of the Service is lawful.

• You are not entitled to use VPNs, proxy servers or similar services or devices that mask or manipulate the identification of your true location.

• You are the authorised user of the payment method you use.

• You must make all payments to us in good faith and must not attempt to reverse a payment made or take any action that would cause such payment to be reversed by a third party.

• When placing bets you may lose some or all of the money you have deposited with the Service in accordance with these Terms, and you will be fully responsible for that loss.

• When placing bets you must not use any information obtained in breach of the applicable legislation of the country in which you were located at the time the bet was placed.

• You are acting not on behalf of another party and not for commercial purposes, but solely on your own behalf as a private individual for personal purposes.

• You must not attempt to manipulate any market or element of the Service in bad faith or in a manner that may adversely affect the integrity of the Service or us.

• You must act in good faith towards us and the Service at all times and in respect of all bets placed using the Service.

• Neither you nor, where applicable, your employees, employers, agents or family members are registered as an Affiliate in our Affiliate Programme.

Restricted use

1. You must not use the Service:

   • If you are under 18 years of age (or under the age of majority as provided by the laws of the jurisdiction applicable to you), or if you are not legally entitled to enter into a binding legal agreement with us, or if you are acting as an agent for, or otherwise on behalf of, a person under 18 years of age (or under the age of majority as provided by the laws of the jurisdiction applicable to you);

   • If you reside in a country in which access to online gambling by its residents, or by any person within that country, is prohibited.

   • If you are a resident of, or are accessing the Website from, one of the following countries:

     • Austria

     • France and its territories

     • Germany

     • The Netherlands and its territories

     • Spain

     • Union of the Comoros

     • United Kingdom

     • United States and its territories

     • All countries on the FATF blacklist

     • Any other jurisdictions the Anjouan Offshore Finance Authority deems prohibited.

   • To collect nicknames, email addresses and/or other information about other Customers by any means (for example, by sending spam, other types of unsolicited email, or unauthorised framing of, or linking to, the Service);

   • To disrupt or improperly affect the activities of other Customers or the operation of the Service generally;

   • To promote unsolicited commercial advertising, affiliate links and other forms of solicitation, which may be removed from the Service without notice;

   • In any manner that, in our reasonable opinion, may be regarded as an attempt to: (i) defraud the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain an unfair advantage;

   • To reduce our odds or to infringe any of our intellectual property rights; or

   • For any unlawful activity.

2. You may not sell or transfer your account to third parties, nor may you acquire a player account from a third party.

3. You are not entitled to transfer funds between player accounts in any manner.

4. We may terminate your Account immediately by giving you written notice if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.

5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of their immediate families are NOT permitted to use the Service for real money without the prior consent of a Director or the Chief Executive Officer of the Company. If such activity is detected, the account(s) will be closed immediately and all bonuses/winnings will be forfeited.

Registration

You agree that, each time you use the Service:

1. We reserve the right to refuse a registration application from any applicant at our sole discretion and without any obligation to state a specific reason.

2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or to withdraw your winnings, we may require you to become a verified Customer, which involves passing certain checks. You may be required to provide valid proof of identity and any other document that may be deemed necessary. This includes, but is not limited to, photographic identification (a copy of a passport, driving licence or national identity card) and a recent utility bill showing your name and address as proof of residence. We reserve the right to suspend betting or restrict Account functionality on any Account until the required information has been received. This procedure is carried out in accordance with applicable gaming legislation and anti-money laundering requirements. In addition, you will need to fund your account on the Service using the payment methods listed in the payments section of our Website.

3. You must provide accurate contact information, including a valid email address (the "Registered Email Address"), and keep such information updated in the future so that it remains accurate. You are responsible for keeping your contact details in your Account up to date. Failure to do so may result in you not receiving important Account-related notices and information from us, including changes we make to these Terms. We identify and communicate with our Customers through their Registered Email Address. The Customer is responsible for maintaining an active and unique email account, providing us with the correct email address and notifying the Company of any change to their email address. Each Customer is solely responsible for maintaining the security of their Registered Email Address in order to prevent its use by any third party. The Company is not liable for any losses or damage that are or are alleged to be the result of communication between the Company and the Customer using the Registered Email Address. The Account of any Customer who does not have an email address available to the Company will be suspended until such an address is provided to us. We will immediately suspend your Account, upon written notice to you, if you deliberately provide false or inaccurate personal information. We may also take legal action against you for this in certain circumstances and/or contact the relevant authorities, which may also take action against you.

4. You are permitted to register only one Account on the Service. Accounts are subject to immediate closure if it transpires that you have several Accounts registered. This includes the use of representatives, relatives, partners, affiliates, related parties, connected persons and/or third parties acting on your behalf.

5. In order to satisfy ourselves as to your financial standing and to verify your identity, we may ask you to provide us with additional personal information, such as your first and last name, or use any third-party information providers we deem necessary. If any additional personal information is obtained through third-party sources, we will inform you of the data received.

6. You must keep your password for the Service confidential. Provided that the requested Account information has been supplied correctly, we are entitled to assume that bets, deposits and withdrawals were made by you. We recommend that you change your password regularly and never disclose it to third parties. You are responsible for protecting your password, and any failure to do so will be at your own risk and expense. You may log out of the Service at the end of each session. If you believe that any information about your Account is being misused by a third party, or that your Account has been compromised, or that your password has been discovered by a third party, you must notify us immediately. You must notify us if your Registered Email Address has been compromised; however, we may require you to provide additional information/documentation so that we can verify your identity. We will suspend your Account immediately upon becoming aware of such an incident. At the same time, you are responsible for all activity on your Account, including access by third parties, whether or not their access was authorised by you.

7. You must not, under any circumstances, transmit any content or other information about the Service to another Customer or any other party by means of screen capture (or any other similar method), nor display such information or content in a frame or in any other way that differs from how it would appear if such Customer or third party entered the URL of the Service into their browser bar.

8. Upon registration you will be able to use all currencies available on the Website. These will be the currencies of your deposits, withdrawals and bets placed and matched on the Service, as set out in these Terms. Some payment methods are not processed in all currencies. In such cases the processing currency will be displayed, along with a conversion calculator available on the page.

9. We are under no obligation to open an account for you, and the registration page on our Website is merely an invitation to treat. We decide whether or not to open an account for you, and if we refuse to open an account for you we are under no obligation to tell you the reason for the refusal.

10. After receiving your application, we may contact you to request additional information and/or documentation in order to comply with our regulatory and legal obligations.

Your account

1. Accounts may use several currencies, in which case all account balances and transactions are displayed in the currency used for the transaction.

2. We do not provide any remuneration for use of the Service.

3. We may close or suspend an Account if you fail to comply with these Terms, or if we have reason to believe that you are not complying with them, or in order to ensure the integrity or fairness of the Service, or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account because you have failed to comply with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

4. We reserve the right to close or suspend any account without prior notice and to return all funds. Contractual obligations that have already matured will, however, be honoured.

5. We reserve the right to decline, limit, cancel or restrict any bet at any time and for any reason, including any bet deemed to have been placed fraudulently in order to circumvent our betting limits and/or our system rules.

6. If any amount is credited to your account in error, it remains our property, and when we become aware of such an error we will notify you and the amount will be debited from your account.

7. If for any reason your account becomes overdrawn, you will owe us the amount of the overdraft.

8. You must inform us as soon as you become aware of any errors relating to your Account.

9. Please remember that betting is done solely for entertainment and enjoyment, and you should stop as soon as it ceases to be enjoyable. Never bet what you cannot afford to lose. If you feel you have lost control of your gambling, we offer the option of self-exclusion. Simply send a message to our customer support department from your registered email address stating that you wish to SELF-EXCLUDE, and this request will take effect within 24 hours of its receipt. In that case your Account will be disabled until further notice and you will not be able to log in.

10. You may not transfer, sell or pledge your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, whether legal, commercial or otherwise. The prohibition on such transfers also includes, but is not limited to, encumbrance, pledge, assignment, usufruct, trading, brokerage, mortgage and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation and/or association in any form or kind.

11. If you wish to close your account with us, send an email from your registered email address to our customer support department by following the links on the Website.

Deposits

1. All deposits must be made from an account, payment system or credit card registered in your name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at the prevailing exchange rate of our bank or our payment processor, after which your account will be credited accordingly. Please note that some payment systems may apply additional currency exchange fees, which will be deducted from the amount of your deposit.

2. Fees and charges may apply to Customer deposits and withdrawals; these can be reviewed on the Website. In most cases we cover the transaction fee for deposits to your nova-casino.com account. You are responsible for your own bank charges that you may incur as a result of depositing funds into our account.

3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed by us directly. If you deposit funds using a credit or debit card, your account will be credited only if we receive approval and an authorisation code from the institution that issued the payment instrument. If your card issuer does not give such authorisation, those funds will not be credited to your account.

4. You agree to pay in full any and all payments and charges due to us or to payment providers in connection with your use of the Service. You also agree not to make any chargebacks, or to decline, cancel or otherwise reverse any of your deposits, and in any such case you will refund and compensate us for such unpaid deposits, including any costs incurred by us in the process of collecting your deposit, and you agree that any winnings from bets using these charged-back funds will be forfeited. You acknowledge and agree that your gaming account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance scheme or any other similar insurance scheme of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the gaming account does not earn interest on any funds held in it.

5. If you choose to accept any of our promotional or bonus offers by entering a bonus code when making a deposit, you agree to the Bonus Terms and the conditions of each specific bonus.

6. Funds obtained by criminal and/or unlawful and/or unauthorised means must not be placed with us.

7. If you make a deposit using a credit card, it is recommended that you keep a copy of the transaction records and a copy of these Terms.

8. Online gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to deposit funds on this Website. You are responsible for knowing the laws relating to online gambling in your country of residence.

Withdrawals

1. You may withdraw any unused and cleared funds held in your gaming account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is €10 (or the equivalent in another currency), except in the case of account closure, in which case you may withdraw the entire balance.

2. There are no withdrawal fees if you roll over (wager) your deposit at least once. Otherwise, we are entitled to deduct a fee of 8% with a minimum of €4 (or the equivalent in the currency of your account) for anti-money-laundering purposes.

3. We reserve the right to request photographic identification, proof of address or to carry out additional verification procedures (request a selfie, arrange a verification call, etc.) for the purpose of identity verification before permitting any withdrawals from your account. We also reserve the right to carry out identity verification at any time throughout the entire term of your relationship with us.

4. All withdrawals must be made to the original debit card, credit card, bank account or payment method that was used to make a payment into your account. We may, always at our sole discretion, permit you to withdraw funds to a payment method from which your original deposit was not made. This will always be subject to additional security checks.

5. If you wish to withdraw funds but your account is unavailable, inactive, blocked or closed, please contact our customer service department.

6. In cases where your balance is at least 10 times the total amount of your deposits, you will be limited to €5,000 (or the equivalent in another currency) for withdrawal per month. In other cases the maximum withdrawal amount per month is €10,000.

7. Please note that we cannot guarantee the successful processing of a withdrawal or a refund in the event of your breach of the Restricted Use Policy set out in clauses 3.3 and 4.

Payment transactions and processors

1. You are solely responsible for paying all monies due to us. You must make all payments to us in good faith and must not attempt to reverse a payment made or take any action that would cause such payment to be reversed by a third party in order to avoid lawfully incurred liability. You will reimburse us for any chargebacks, denials or reversals of payment that you have made, and for any losses incurred by us as a result. We reserve the right also to charge an administration fee of €50, or the equivalent in another currency, for chargebacks, denials or reversals of payment that you have made.

2. We reserve the right to use third-party electronic payment systems and/or merchant banks to process your payments, and you agree to comply with their terms and conditions, provided that they are brought to your attention and do not conflict with these Terms.

3. All transactions carried out on our Website may be checked in order to prevent money laundering or terrorist financing. Suspicious transactions will be reported to the relevant authority.

Errors

1. In the event of an error or malfunction of our system or processes, all bets are void. You are obliged to inform us immediately as soon as you become aware of any error in the Service. In the event of communication or system errors, or bugs or viruses in connection with the Service and/or payouts made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and to take any other action to correct such errors.

2. We make every effort to avoid errors when posting bookmakers' lines. However, if, as a result of human error or system problems, a bet is accepted at odds that: are materially different from the odds available on the general market at the time the bet was placed; or are clearly incorrect given the probability of the event at the time the bet was placed, then we reserve the right to cancel or void that bet, or to cancel or void a bet placed after the event has started.

3. We are entitled to recover from you any amount overpaid and to adjust your account in order to correct any error. An example of such an error would be an incorrect price or incorrect entry of the result of an event. If there are insufficient funds in your account, we may require you to pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending games, whether or not they were placed using funds obtained as a result of an error.

Game rules, refunds and cancellation

1. The winner of an event will be determined on the day of settlement of that event, and we will not recognise protested or overturned decisions for betting purposes.

2. All published results will be final after 72 hours, and no enquiries will be considered after that period of time. Within 72 hours of the publication of results, we will only reset/correct results due to human error, system error or errors made by the source of the referenced results.

3. If the result of a match is cancelled for any reason by the governing body of the match within the payout period, then all monies will be refunded.

4. If a draw occurs in a game where a draw is offered, all bets on a team to win or lose will be lost. If a draw is not offered, then everyone receives a refund in the event of a draw in the match. And if a draw was not provided, then extra time will be counted if it was played.

5. If a result cannot be confirmed by us, for example if the broadcast of an event is interrupted (and cannot be verified by another source), then at our option bets on that event will be deemed void and stakes will be refunded.

6. Minimum and maximum bet amounts for all events will be determined by us and may be changed without prior written notice. We also reserve the right to adjust limits on individual accounts.

7. Customers are solely responsible for the transactions on their accounts. Once a transaction is completed, it cannot be changed. We are not responsible for missing or duplicate bets placed by a Customer and will not consider enquiries about discrepancies due to a missing or duplicate game. Customers may review their transactions in the "My Account" section of the Website after each session in order to ensure that all requested bets have been accepted.

8. A match will stand if both teams are correctly listed, regardless of the league heading under which it is placed on our Website.

9. The dates and start times of eSport matches shown on the Website are indicative and are not guaranteed to be correct. If a match is suspended or postponed and is not resumed within 72 hours of the actual scheduled start time, the match will be void and bets will be refunded. An exception is any bet on whether a team/player will advance further in a tournament or win the tournament, which will stand regardless of the suspended or postponed match.

10. If we publish an event with an incorrect date, all bets are considered valid on the basis of the date announced by the governing body.

11. If a team uses substitute players, the result still stands, as it was the team's choice to use substitute players.

12. The Company reserves the right to remove events, markets and any other products from the Website.

13. A detailed explanation of our sports betting rules is on a separate page: SPORTS BETTING RULES

Communications and notices

1. All communications and notices that you are required to send to us in accordance with these Terms must be sent using the customer support form on the Website.

2. All communications and notices that we are required to send to you in accordance with these Terms must, unless otherwise stated in these Terms, either be published on the Website and/or sent to the Registered Email Address that we hold in our system for the relevant Customer. The method of such communication will be determined at our sole and absolute discretion.

3. All communications and notices sent by you or by us in accordance with these Terms must be made in writing in the English language and must be sent to and from the registered email address specified in your Account.

4. From time to time we may contact you by email in order to provide you with betting information, unique promotional offers and other information from nova-casino.com. You agree to receive such emails when you accept these Terms upon registering on the Website. You may opt out of receiving such promotional offers from us at any time by sending a request to Customer Support.

Matters beyond our control

We cannot be held liable for any failure or delay in providing the Service due to a force majeure event that can reasonably be considered to be beyond our control, despite our taking reasonable preventive measures, such as: an act of God; a trade or labour dispute; a power failure; an act, failure or omission of any government or authority; an obstruction or failure of telecommunications services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such a case we reserve the right to cancel or suspend the Service without assuming any liability.

Liability

1. To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (direct or indirect) that you may suffer if we fail to perform our obligations under these terms, unless we breach any duty imposed on us by law (including where we negligently cause death or personal injury), in which case we will not be liable to you if that failure is due to: (i) your own fault; (ii) a third party unconnected with our performance of these terms (for example, problems due to communications network performance, congestion and connectivity or the performance of your computer equipment); or (iii) any other events that neither we nor our suppliers could have foreseen or prevented even if we or they had exercised reasonable care. As this service is intended for consumer use only, we will not be liable for any business losses of any kind.

2. In the event that we are held liable for any event under these terms, our total aggregate liability to you under or in connection with these terms will not exceed (a) the value of the bets and/or wagers placed by you through your account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) €500 in aggregate, whichever is the lower.

3. We strongly recommend that you (i) satisfy yourself as to the suitability and compatibility of the service with your computer equipment before using it; and (ii) take reasonable precautions to protect yourself against malicious programs or devices, including by installing antivirus software.

Underage gambling

1. If we suspect that you are, or receive notification that you are currently, or were, under 18 years of age (or under the age of majority as provided by the laws of the jurisdiction applicable to you) when you placed bets through the Service, your Account will be suspended (blocked) so that you cannot place further bets or withdraw funds from your Account. We will then carry out an investigation, including as to whether you placed bets as an agent for, or otherwise on behalf of, a person under 18 years of age (or under the age of majority as provided by the laws of the jurisdiction applicable to you). If we find that you: (a) currently are; (b) were under 18 years of age or under the age of majority applicable to you at the relevant time; or (c) placed bets as an agent for, or on behalf of, a person under 18 years of age or under the applicable age of majority:

   • all winnings currently credited or due to be credited to your account will be retained;

   • all winnings obtained as a result of betting through the Service while you were under the age of majority must be paid to us on demand (if you do not comply with this provision, we will seek to recover all costs associated with recovering such amounts); and/or

   • any money deposited into your account that does not constitute winnings will be returned to you OR retained until you reach the age of 18, at our sole discretion. We reserve the right to deduct the payment transaction fee from the amount returned, including the transaction fee for deposits to your nova-casino.com account that we covered.

2. This condition also applies to you if you have reached the age of 18 but are placing bets in a jurisdiction that sets a higher age for lawful betting than 18 years and you have not yet reached the minimum age established by law in that jurisdiction.

3. If we suspect that you are breaching the provisions of this clause or attempting to use them for fraudulent purposes, we reserve the right to take any action necessary to investigate the matter, including informing the relevant law enforcement authorities.

Fraud

We will pursue criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer if any of the above is suspected. The Customer must indemnify us and will be obliged to pay us on demand all costs, expenses or losses incurred or suffered by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal acts.

Intellectual property

1. Any unauthorised use of our name and logo may result in legal proceedings being brought against you.

2. As between us and you, we are the sole owners of the rights in the Service, our technology, software and business systems (the "Systems"), and our odds. You must not use your personal profile for commercial purposes (for example, to sell an update of your status to an advertiser); and when choosing a nickname for your Account, we reserve the right to remove or withdraw it if we consider it appropriate.

3. You are not entitled to use our URLs, trade marks, trade names and/or trade dress, logos (the "Marks") and/or our odds in connection with any product or service that we do not own, that may in any way cause confusion among Customers or the public, or that in any way disparages our reputation.

4. Except as expressly provided in these Terms, we and our licensors grant you no express or implied rights, licences, title or interest in the Systems or the Marks, and all such rights, licences, title and interest are specifically reserved by us and our licensors. You agree not to use any automatic or manual devices to monitor or copy web pages or content within the Service. Any unauthorised use or reproduction may result in legal action being brought against you.

Your licence

1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable and non-sublicensable licence to access and use the Service solely for your personal, non-commercial purposes. Our licence to you terminates if our agreement with you under these Terms comes to an end.

2. Except for your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from or otherwise exploit the Service and/or any of its content or the software contained in it, except as expressly permitted in these Terms or otherwise on the Website. No information or content on the Service, or provided to you in connection with the Service, may be modified or combined with other data or published in any form, including, for example, screen scraping or databases and any other activity aimed at collecting, storing, reorganising or manipulating such information or content.

3. Any failure by you to comply with this clause may also constitute an infringement of our or third parties' intellectual property rights and other proprietary rights, which may give rise to civil liability and/or criminal prosecution.

Your conduct and security

1. For your protection and the protection of all our Customers, posting any content on the Service, and any conduct in connection with it and/or the Service, that is in any way unlawful, improper or undesirable is strictly prohibited ("Prohibited Conduct").

2. If you engage in Prohibited Conduct, or we determine at our discretion that you are engaging in Prohibited Conduct, your Account and/or your access to or use of the Service may be terminated immediately without prior notice. Legal action may be taken against you by another Customer, a third party, law enforcement authorities and/or us in connection with your engaging in Prohibited Conduct.

3. Prohibited Conduct includes, but is not limited to, accessing or using the Service to: promote or distribute information that you know to be false, misleading or unlawful; carry out any unlawful or illegal activity, such as, but not limited to, any activity that facilitates or encourages any criminal activity or enterprise, infringes the privacy or other rights of another Customer or any other third party, or creates or distributes computer viruses; harm minors in any way; transmit or make available any content that is unlawful, harmful, threatening, abusive, immoral, defamatory, vulgar, obscene, lewd, violent, hateful or racially or ethnically objectionable or otherwise objectionable; transmit or make available any content that the user is not entitled to make available under any law or contractual or fiduciary relationship, including but not limited to any content that infringes the copyright, trade marks or other intellectual property and proprietary rights of a third party; transmit or make available any content or materials that contain any software virus or other computer or software code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or equipment; interfere with, disrupt or reverse engineer the Service in any way, including but not limited to intercepting, emulating or redirecting the communication protocols we use, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service; extract or index any information from the Service by means of any robot, spider or other automated mechanism; engage in any activity or act that, in our sole and absolute unrestricted discretion, results or may result in the deception or defrauding of another Customer; transmit or make available any unsolicited or unauthorised advertising or bulk mailings, such as, but not limited to, junk mail, instant messages, "spam", "chain letters", pyramid schemes or other forms of solicitation; create Accounts on the Website by automated means or under false or fraudulent pretences; impersonate another Customer or any other third party, or commit any other acts or deeds that we reasonably consider to be contrary to our business principles. The above list of Prohibited Conduct is not exhaustive and may be amended by us at any time or from time to time. We reserve the right to investigate and to take any action that we, at our discretion, consider appropriate or necessary in the circumstances, including but not limited to removing a Customer's postings from the Service and/or closing their Account, and to take any action in respect of any Customer or third party who directly or indirectly engages in, or knowingly allows any third party to directly or indirectly engage in, Prohibited Conduct, with or without notice to such Customer or third party.

Links to other websites

The Service may contain links to third-party websites that are not maintained by us or affiliated with us, and over which we have no control. Links to such websites are provided solely for the convenience of Customers and are in no way investigated, monitored or checked by us for accuracy or completeness. Links to such websites do not imply any endorsement by us and/or any association with the linked websites or their content or their owner(s). We do not control and are not responsible for their availability, nor for their accuracy, completeness, accessibility and usefulness. Accordingly, when accessing such websites, we recommend that you take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.

Complaints

1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your registered email address for all communications with us.

2. Notwithstanding the foregoing, we accept no liability to you or to any third party in responding to, or taking action in connection with, any complaint we receive.

3. If a Customer is dissatisfied with the way a bet has been settled, the Customer must provide details of their complaint to our Customer Service Department. We will make all reasonable efforts to respond to enquiries of this kind within a few days (and in any event we intend to respond to all such enquiries within 28 days of receipt).

4. Disputes must be submitted within three (3) days of the date of the decision on the disputed bet. After this period, no claims will be accepted. The Customer is solely responsible for the transactions on their account.

5. In the event of a dispute between you and us, our customer service department will attempt to reach an agreed solution. If our customer service department is unable to reach an agreed solution with you, the matter will be escalated to our management.

6. If all efforts to resolve the dispute to the Customer's satisfaction have been unsuccessful, the Customer is entitled to have the dispute settled by arbitration.

Assignment

Neither these Terms nor any rights or obligations under them may be transferred by you without our prior written consent, which will not be unreasonably withheld. We may, without your consent, transfer all or part of our rights and obligations under them to any third party, provided that such third party is able to provide a service substantially similar in quality to the Service, by posting written notice thereof on the Service.

Severability

In the event that any provision of these Terms is found by any competent authority to be unenforceable or invalid, the relevant provision shall be modified so as to make it enforceable in accordance with the intent of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

Breach of these Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in each case without prior notice, if in our reasonable opinion you are in breach of any material provision of these Terms. Notice of any such action taken will, however, be provided to you promptly.

25. General provisions

1. Term of the agreement. These Terms remain in full force and effect for as long as you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

2. Gender. Words denoting the singular include the plural and vice versa, words denoting the masculine gender include the feminine and neuter and vice versa, and words denoting persons include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.

3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any provision or condition of these Terms shall be effective or binding on us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. Any failure by us to enforce at any time any provision or condition of these Terms shall not be construed as a waiver of such provision or of our right to enforce such provision at any other time.

4. Acknowledgement. By accessing or continuing to use the Service, you confirm that you have read, understood and agreed to each paragraph of these Terms. As a result, you hereby irrevocably waive any future arguments, claims, demands or legal proceedings contrary to anything contained in these Terms.

5. Language. In the event of any discrepancy between the English-language version of these rules and the version in any other language, the English-language version shall be deemed correct.

6. Governing law. These Terms are governed exclusively by the law in force in the State of Anjouan in the Union of the Comoros.

7. Entire agreement. These Terms constitute the entire agreement between you and us in respect of your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written, relating to the subject matter hereof.